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Returns / Complaints

Questions 

If you have problems or questions regarding your order or other please send an email to viva@vitaviva.com

Complaints

VITAVIVA complies with current EU-legislation offering 24 months period for complaints, provided complaints are submitting within a reasonable period, namely 2 months  from the time where the fault becomes appareant. All complaints should be addressed to viva@vitaviva.com.

Information concerning the exercise of the right of withdrawal 

Under the current EU-regulations, you have the right to withdraw from this purchase within 14 days without further reason. 

The withdrawal period will expire after 14 days from the day on which you receive, or a third party other than the carrier and indicated by you receives the goods from Vitaviva B.V.

To exercise the right of withdrawal, you must inform us at: Vitaviva B.V., c/o DSV Solutions Nederland BV, Europalaan 18, 6199 AB Maastricht-Airport, the Netherlands, Telephone (+31) 20 7372666, or by e-mail viva@vitaviva.com of your decision to withdraw from this purchase by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form (LINK), but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 

Vitaviva B.V. holds the right to withhold reimbursement until we have received the returned goods or you have supplied evidence of having returned the goods, whichever is the earliest. 

You shall send back the goods or hand them over to Vitaviva B.V., c/o DSV Solutions Nederland BV, Europalaan 18, 6199 AB Maastricht-Airport, Holland without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Please note: You will have to bear the direct cost of returning the goods.

Please note: All our products are sealed due to hygienic purposes. No refund will be given if the sealing is broken upon the returnment of the goods. 

Products should be returned to (please enclose the model withdrawal form filled out (link) or clear indication of the order number and products returned):

Vitaviva B.V. 

c/o DSV Solutions Nederland BV, 

Europalaan 18, 

6199 AB Maastricht-Airport

The Netherlands

Restocking fee

Vitaviva B.V. retains the right to charge a 10% or a min. of € 7.- restocking fee for any uncollected, rejected or returned packages. The restocking fee will be waived if a mistake has been made by Vitaviva B.V. or the postal service resulting in the return of a package. Any return cost incurred in such a situation will be refunded by Vitaviva. 

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